Overview
Tickets purchased through Indy Family Events are generally final sale, like most event tickets. We understand plans change, though — here's exactly how we handle it.
Cancellations & changes
- Free cancellation is available on selected events up to 48 hours before your visit date. Eligible events say so on their event page.
- Cancelled orders are refunded to the original payment method within 5–10 business days.
- Date changes (where the venue allows) are free when requested at least 48 hours in advance.
Event cancellation
If an event is canceled by the organizer, all purchasers receive a full refund automatically — no need to contact us. If an event is rescheduled, tickets remain valid for the new date; if you can't make the new date, you may request a refund up to 7 days before it.
Order issues
- Didn't receive your e-ticket email? Check spam first, then contact us with your order number — we re-send instantly.
- Charged twice for the same order? Contact us and we'll refund the duplicate within 3 business days.
- Wrong ticket type purchased? We can exchange it up to 48 hours before the visit date if the venue permits.
Non-refundable cases
- No-shows and arrivals after the event's closing time.
- Requests made less than 48 hours before the visit date (except event cancellations).
- Weather, unless the event itself cancels — most fall events run rain or shine.
Questions about a specific event? Contact us with your order number and we'll sort it out.